Frequently Asked Questions

We ship to many countries and regions worldwide. Available destinations, shipping methods, and rates depend on your location. Please enter your full shipping address at checkout to view the available options.

Orders typically take 1–3 business days to process before shipment.

Processing includes order verification, quality checks, packing, and preparation for dispatch. Please note that processing time is separate from shipping time.

Standard Shipping: 8–15 business days.

Express Shipping: 5–8 business days.

Available shipping methods depend on your destination. Please refer to the options displayed at checkout.

For the United States and other eligible destinations:

• Standard Shipping: $9.99.
• Express Shipping: $12.99.
• Free Standard Shipping on orders over $109.

Shipping rates and available methods may differ for other destinations. Please enter your full shipping address at checkout to view the exact shipping costs.

Yes. Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.

Tracking information usually takes 24–72 hours after shipment to appear or update.

Tracking information may take 24–72 hours to appear after shipment. Updates may also be delayed while your package is being transferred between carriers or distribution facilities.

If there has been no tracking update for several days, please contact us for assistance.

Depending on product availability and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order is dispatched in multiple packages, each package may have its own tracking number.

If your order has not yet been shipped, please contact us as soon as possible to request an address change.

Once an order has been dispatched, we may no longer be able to change the shipping address.

You may contact our customer support team to request cancellation before your order has been shipped.

Once an order has been dispatched, it can no longer be cancelled.

If your package is significantly delayed or appears to be lost, please contact us with your order details and tracking number.

We will review the tracking information and communicate with the relevant shipping carrier. Each case will be handled according to the available shipping records and circumstances.

International orders may be subject to customs duties, import taxes, or other fees depending on the regulations of the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We accept eligible returns within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

• Unworn and unused.
• Unwashed and undamaged.
• In their original condition.
• Returned with original packaging and tags.

Please contact us before sending any items back.

The following items are not eligible for return:

• Swimwear.
• Underwear.
• Customized or personalized items.

Customers are generally responsible for return shipping costs.

However, if you receive an incorrect or defective item, please contact us. We will review the situation and assist you accordingly.

To request a return, please follow these steps:

• Contact us at service@niceprimes.com.
• Provide your order information and the reason for your return.
• Wait for our team to review your request and provide return instructions.
• Ship the item according to the instructions provided by our support team.

Please do not send any items back before receiving approval and the return address from our team.

We do not provide a general return address for direct returns.

Please contact our customer support team first. Once your return request has been approved, we will provide the appropriate return address and instructions.

Exchange requests may be accepted depending on product availability and approval.

If you would like to exchange an item or size, please contact our customer support team with your order details.

Once your return has been approved and the refund process has started, we typically process refunds within 1–3 business days.

Your bank or payment provider may require an additional 7–15 business days for the refund to appear in your account.

We sincerely apologize if there is an issue with your order.

Please contact us at service@niceprimes.com and provide:

• Your order number.
• A brief description of the issue.
• Clear photos or videos showing the problem.

Our team will review the information and help determine an appropriate solution.

Yes. A size chart is available on each product page to help you choose the right size.

As sizing may vary between products, we recommend checking the specific measurements before placing your order.

Product availability may change over time. Some sold-out items may be restocked depending on availability, but restocks cannot be guaranteed.

Please check the product page for the latest availability.

We currently accept the following payment methods:

• PayPal.
• Credit and Debit Cards.
• Apple Pay.
• Google Pay.
• Klarna.
• Afterpay.

Available payment methods may vary depending on your country, device, and checkout eligibility.

Yes. You can select the available credit or debit card payment option at checkout without signing in to a PayPal account.

We take payment security and customer privacy seriously.

Payments are processed through supported third-party payment providers using their respective payment processing and security systems.

Please make sure you are shopping through the official NICEPRIMES website when placing an order.

Klarna and Afterpay may offer installment payment options in eligible countries and regions.

Payment plans, eligibility, spending limits, and applicable fees are determined by the respective payment providers. Please refer to the terms displayed by Klarna or Afterpay at checkout.

A payment may be declined for several reasons, including:

• Incorrect card or payment information.
• Insufficient available funds.
• Bank security restrictions.
• A mismatch between your billing address and payment information.
• Other restrictions set by your payment provider.

Please check your payment details or contact your bank or payment provider. You can also try another available payment method at checkout.

Yes! Enjoy our current multi-item offers:

Buy 2 qualifying items — Get 15% OFF
Use code: NP15

Buy 4 qualifying items — Get 25% OFF
Use code: NP25

Add qualifying items to your cart and enter the relevant code at checkout to receive your discount.

Offers are subject to eligibility requirements and may not be combined with other promotions.

Please check the following:

• Whether your cart contains the required number of qualifying items.
• Whether the discount code has been entered correctly.
• Whether the items in your cart are eligible for the promotion.
• Whether the discount code is still valid.

If the code still does not work, please contact our customer support team.