Refund policy

30-day returns

If you are not entirely satisfied with your purchased items, you can exchange or return them for a refund within 30 days. (from the date you received the package)
Submit a return request

To submit a return request, email our customer service at service@niceprimes.com. After receiving our confirmation, we will send the information necessary to ship the package back to us. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.

• Process your refunds
  
  When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

 

     PLEASE NOTE:

• The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
• Swimwear, underwear, and custom items are non-refundable.
• We do not accept items that are sent back without submitting a return request.
• The original shipping fee of your order is non-refundable.
• For the return, please use your own shipping method and at your own cost.

     ORDER CANCELLATION:

• We offer a full refund if the order is canceled without shipping.

• You should send an order cancellation request to our customer service team via service@niceprimes.com
• After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.